The purchase and delivery regulations in Harmonia Tintas e Materiais’ online store are governed by this document. It is important and essential to familiarize yourself with this content before finalizing your order to fully benefit from the convenience offered by this website.
This document is an integral part of the Terms of Use and Conditions for purchases at Harmonia Tintas, and in case of any conflict between the provisions of both documents, the more specific document shall prevail.
2.1 The Online Store Harmoniamateriais.com.br offers its visitors the convenience of purchasing products and services through its online store. For this, individuals must complete the registration and will be eligible to place their orders.
2.2 The Online Store Harmoniamateriais.com.br has its own stock and logistics, so it is possible that the same products may not be available in the physical store and vice versa.
2.3 To place an order, the person must be registered online at Harmoniamateriais.com.br and properly authenticated.
3 Product Prices and Goods
3.1 If there is a price discrepancy between the ads displayed on the product pages and in the shopping cart, the latter shall prevail over the one displayed on the page.
3.2 The price in the Online Store Harmoniamateriais.com.br may differ from the physical store and vice versa. There is no requirement to match the lower price, as they are different stores.
4 Purchase of Products
4.1 Products can be purchased at the Online Store Harmoniamateriais.com.br through the payment methods offered by the interface at the time of finalizing the digital cart purchase.
4.3 If the desired product is out of stock and delivery is not possible by Harmonia Tintas e Materiais, and if the purchase is online, the customer may:
4.3.1 Opt for a refund as described in clause 7;
4.3.2 Opt for a similar product, as long as approved by Harmonia Tintas e Materiais;
4.3.3 Opt to wait for the product to arrive in stock at Harmonia Tintas e Materiais.
5 Delivery of Purchased Products
5.1 The delivery of orders to customers will be carried out by Harmoniamateriais.com.br or by third parties responsible for deliveries.
5.1.1 Deliveries are made from Monday to Friday, from 8 AM to 6 PM. No specific time is scheduled.
5.1.2 Deliveries may occur on Saturdays, Sundays, or holidays when the online store Harmoniamateriais.com.br has agreed in advance.
5.1.3 The delivery period is counted from the confirmation of payment on business days, excluding Saturdays, Sundays, and holidays.
5.2 The delivery fee is calculated and paid separately and is not included in the product price. All deliveries are subject to a delivery fee.
5.3 To receive the orders, someone must be present at the indicated location at the time of purchase to sign the delivery receipt.
5.4 If no one is present at the location and the delivery is returned to Harmoniamateriais.com.br, a new delivery fee will be charged.
5.5 For deliveries in condominiums, the delivery will be made only to the concierge or the first access point.
5.5.1 Harmonia Tintas e Materiais delivers only to the first door/gate of access. It is necessary for someone to be at the location to receive and carry the goods.
5.5.2 It is important to have a parking space available.
5.5.3 The customer is responsible for ensuring these conditions.
6 Receipt
6.1 The person responsible for receiving the goods must check the merchandise upon receipt.
6.2 In case of discrepancies, note them on the receipt, inform the delivery person, and notify us with a copy of the signed receipt.
International Delivery
For deliveries outside Brazil, only one delivery attempt will be made. If no one is available to receive the package at the provided address, the order will be returned to the distribution center and will remain there for an indefinite period. No further delivery attempts will be made, and the customer will need to contact us to arrange for pick-up or to schedule a new delivery, which may incur additional costs.
